New Virtual Checkpoint Program To Be Implemented At Phoenix Sky Harbor Airport

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New Virtual Checkpoint Program To Be Implemented At Phoenix Sky Harbor Airport

Phoenix Sky Harbor Airport is ramping up to implement a new virtual checkpoint for travelers, helping to mitigate long waiting times in security for those trying to catch flights out of town.

According to a recent press release from Sky Harbor, this new virtual checkpoint program, PHX Reserve, was made in collaboration with CLEAR and Copenhagen Optimization, offering free TSA security checkpoint reservations. Travelers going through Terminal 3 will be able to make these reservations anywhere between three days and four hours leading up to the flight. 

Once the passenger shows up at the airport, their QR code will be scanned before they are let in. 

The best thing about this particular program is that it comes at no cost and will be available to all travelers as of March 1st. For now, this unique service will be available every day between 4 AM and 3 PM for anywhere from one to ten travelers under a single appointment. The Phoenix Airport says travelers should plan ahead of time and make their reservations for this service as far in advance as possible. 

The City of Phoenix Aviation Department’s director of aviation, Chad Makovsky, noted how proud the Sky Harbor airport was that they were able to make travel simple and flexible for passengers. Anything that is good for guests and passengers is good for the entire airline industry. 

Many airports have turned their focus to revamping the passenger experience for a digital world. The first step toward this digital transformation is virtual queuing. With new technologies and leveraged data, airlines and airports are one step closer to creating a seamless, efficient, and digital passenger experience, allowing customers to reserve a spot in security ahead of time without any stress.

Kasper Hounsgaard, Copenhagen Optimization’s CEO, noted how virtual queuing is a critical step towards the era of the “digitalized airport.” Hounsgaard and the Copenhagen Optimization team are working closely with Sky Harbor to provide a more seamless and efficient experience for passengers from the first step to the last. 

A push to digitization and touchless technology have made their way to the front of the queue for airport agendas, with many airports rushing to restore passenger confidence and protect the health of their customers. Many technological innovators have been developing technology for a digital experience, and many experts say that COVID-19 is pressing innovation even further than before. 

Michael Twersky, the GM of Virtual Queuing at CLEAR, noted that travelers want an airport experience that is “more predictable.” With PHX Reserve, travelers get to enjoy a more straightforward flying experience without the usual stress of flying.

Heather Shelbrack, the spokeswoman for Sky Harbor, said, “It’s a brand new program that will help travelers manage their trips and eliminate uncertainty and stress over how long it takes for them to wait in the security checkpoint line.”

As of now, Alaska Airlines and United are setting up their signup links for passengers. However, for now, any passengers flying out of Terminal 3 can sign up with the service using the PHX Reserve system. 

 

References – https://www.phoenix.gov/newsroom/aviation/2255

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